How we handle your personal data
Last updated: September 2026
This Privacy Policy explains what personal data 4Drive Macedonia collects, why we collect it, and how we use and protect it. By using our website or submitting a booking, you agree to the practices described here.
4Drive Macedonia operates the website 4drivemacedonia.com. Our registered address is Aerodrom, Skopje, North Macedonia. We facilitate bookings with local vehicle rental companies across North Macedonia. Each rental agreement is signed directly with the company providing the vehicle.
If you have questions about how your data is handled, contact us at [email protected].
When you use our website, we may collect the following types of information:
We do not collect payment card details directly. Card payments are processed by a third-party payment gateway, and we receive only confirmation of the advance payment.
When you make a booking through our site, you provide personal information such as your name, email address, phone number, pick-up and drop-off details, and driver licence information. This data is necessary to process your reservation and issue a booking voucher.
Your booking information is shared with the booking system that manages availability and reservations. It is also passed to the local rental company that will prepare your vehicle and sign the rental agreement with you at pick-up. The rental company uses this data to fulfil the contract and comply with local regulations.
We do not store full payment card numbers. Only the booking advance is processed online, and the remaining balance is settled at pick-up according to the terms shown in your voucher.
Our website uses cookies to improve functionality and understand how visitors use the site. Cookies are small text files stored on your device. They help us remember your preferences and analyse traffic patterns.
We use analytics tools to collect aggregated statistics about page views, session duration, and user behaviour. These tools may set cookies and collect anonymised technical data. You can manage cookie settings in your browser, but disabling cookies may affect some features of the site.
We use the personal data we collect for the following purposes:
We do not use your data for unsolicited marketing. You will only receive emails related to bookings you have made or enquiries you have submitted.
We share your personal data only when necessary to fulfil a booking or comply with legal obligations. This includes:
We do not sell your data to third parties. We do not share it for advertising or unrelated commercial purposes. Third parties that process data on our behalf are required to protect it and use it only for the purposes we specify.
We retain booking data for the period necessary to fulfil the reservation and for record-keeping purposes, typically up to seven years from the date of the booking. Contact form messages and review submissions are kept for as long as they remain relevant to our operations.
Technical logs and analytics data are retained for a shorter period, usually up to two years, and are then deleted or anonymised.
You have the right to request access to the personal data we hold about you. You can ask us to correct inaccurate information, delete your data, or restrict how we use it, subject to legal and contractual obligations.
If you wish to exercise any of these rights, or if you have concerns about how your data is handled, contact us at [email protected]. We will respond to your request within a reasonable timeframe.
You also have the right to lodge a complaint with the data protection authority in your country if you believe we have not handled your data properly.
For questions about this Privacy Policy or how 4Drive Macedonia handles your personal information, email us at [email protected]. Our office is located at Aerodrom, Skopje, North Macedonia, and we operate Monday to Sunday, 8:00 AM to 8:00 PM (GMT+1).
We review this policy regularly and update it when necessary. Changes will be posted on this page with a revised date at the top.